The Welsh Wire: Mary Jane Mapes, Building a Culture of Trust
Trust is the foundation to developing really solid relationships with your employees.
“A culture of trust is a culture where the employees feel safe, meaning they’re safe to confront. They’re safe to challenge sometimes even the most sensitive topics or areas as it relates to why are we even here as an organization,” Mapes says.
Mapes believes the foundation of trust building is the character of the business owner.
“In other words, are you honest? Are you a person of integrity? Are you someone who’s loyal to your people? Do you walk your talk? Do you tell the truth? Do you have the back of your employees, as opposed to throwing somebody under the bus?”
A culture of trust makes good business sense, says Mapes. “You want to be aligned, treating your employees the very best that you can and inspiring them, inspiring trust just the same as you do with your clients. Because if your employees trust you, boy, the kind of job they’ll do for you will be incredible.”
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